Celonis-Native · Utilities-Exclusive

Process Intelligence
Built for the
Utility Industry

From Meter-to-Cash to Smart Rollout and Construction Operations — a purpose-built platform that closes the execution gap between how processes are designed and how they actually run.

Request a Demo Explore the Platform

Live Deployments Liberty Utilities AEP DEW21 SWO

SmartUtilities Platform Live on Celonis

Smart Billing App

Meter-to-Cash · Exception Management · Unbilled Revenue

Live

Smart Rollout

AMI Programme · Meter Deployment · Cohort Tracking

Preview

Construction Operations

New Service Connections · Field Work · Job Completion

Roadmap

17%

of utility invoices contain an error

Billing errors trigger rework cycles, customer escalations, and regulatory scrutiny that compound over time.

33%

of validation delayed by manual processes

Inefficiencies create a culture of reactive fire-fighting instead of proactive operations management.

$13B+

in fines and regulatory settlements

Compliance failures carry penalties that erode the margins needed to fund the energy transition.

∞

Execution gap — not a technology problem

Processes designed one way, executed another. You can't manage what you can't see.

Platform in Action

See How It Works

Data

Process Intelligence

Agentic Resolution

Outcomes

SmartUtilities Platform

Three utility domains. One intelligence platform.

Smart Billing App

Meter-to-Cash

Live

Meter Read

AMR / manual cycle

Usage Validation

Tolerance & estimate checks

Bill Creation

SAP IS-U / CC&B

Exception Detected

Cancel / rebuild triggered

Root Cause Identified

Meter type · tariff mismatch

Bill Resolved

Revenue recognised

Smart Rollout

AMI Programme

Preview

Cohort Scheduled

Field programme plan

Work Orders Dispatched

Contractor assignment

Site Preparation

Access & permit clearance

SLA Risk Detected

Cohort 7 trending behind

Intervention Triggered

Resource reallocation

Meter Commissioned

AMR live · data flowing

Construction Operations

New Service Connections

Roadmap

NSC Application

Customer request received

Design & Estimation

Engineering assessment

Permits & Approvals

Council / safety clearance

Field Construction

Civil & electrical works

Energisation

Connection live · tested

Revenue Gap Detected

Energised · not yet billed

Process Intelligence Layer

Celonis · Every event · Every deviation · Real-time

0Events / day

0Domains

—Latency

PI Signal · M2C

73% of cancel/rebuild cycles traced to 3 meter configurations. Proactive routing can eliminate rework before billing runs.

—exceptions in queue
root cause confirmed

PI Signal · AMI Rollout

Cohort 7 trending 18 days behind SLA. Pattern matches prior delay signatures. Intervention window: 21 days remaining.

—installs at SLA risk
flagged proactively

PI Signal · NSC

47 connections energised, not yet billed. Process gap between field completion and billing initiation confirmed.

—revenue gap detected
pre month-end close

Agentic Resolution Layer

Deployed on process intelligence · Acts on confirmed signals

Agents Deploying

AGENT-27 · Billing Resolution

Smart Billing App

Analysing

35,000 exceptions resolved
50,000 15,000 accounts

AGENT-08 · Rollout Operations

Smart Rollout

Analysing

340 installs recovered
SLA target maintained

AGENT-11 · Revenue Recovery

Construction Operations

Analysing

$280K revenue recovered
47 connections billed

Process Intelligence

Agentic Resolution

Outcome Confirmed

Continuous Improvement

Every resolution feeds the next detection cycle

See it live · IUCX 2026 · Booth #232 · April 13–16, Tampa

The Platform

Three Products.
One Platform.

Each product addresses a distinct operational domain — Billing, Network Rollout, and Construction. All Celonis-native, all purpose-built for utilities, all on a single data model.

Deployed independently or together. Shared process intelligence across the full utility operations lifecycle.

Live / GA SmartUtilities Platform

Smart Billing App

Meter-to-Cash process intelligence — built to close the billing execution gap that costs utilities millions every year.

Real-time exception queues — from delayed reads to cancel/rebuild loops

Unbilled revenue tracker with working capital impact quantification

Billing cycle timeliness by commodity, region, and account segment

Audit-ready compliance dashboards with full process traceability

Self-serve analytics for every stakeholder — from frontline biller to CFO

Request a Demo

Verified Outcomes · Live Clients

90%

Unbilled volume reduction $50M working capital impact

70%

Fewer exceptions 50,000 15,000 accounts

+5%

Billing timeliness 91.8% 96.2%

$2M+

Rework cost eliminated Annual, recovered to ops

Private Preview SmartUtilities Platform

Smart Rollout

AMI programme intelligence — end-to-end visibility over meter deployment, cohort performance, and rollout risk.

Programme-wide deployment tracking by cohort and geography

Meter swap completion rates with exception identification

Rollout risk detection — stalled work orders, contractor SLA breaches

Collections analytics as meters go live — revenue realisation tracking

Q2 2026 · Private Preview available now — contact us for access

Roadmap SmartUtilities Platform

Construction Operations

New service connections and field construction — from application through energisation, with full process visibility.

New service connection pipeline — application to energisation tracking

Field job completion monitoring with SLA and contractor performance

Design-to-delivery cycle time analysis across project types

Revenue leakage detection — connections completed but not billed

Q3–Q4 2026 · Interested in early design input? Talk to us

Verified Outcomes

Results That Change
How Utilities Operate

Outcomes verified across live deployments at Liberty Utilities, AEP, DEW21, and SWO.

90%

Unbilled reduction

$50M working capital

70%

Fewer exceptions

50k 15k accounts

+5%

Timeliness gain

91.8% 96.2%

$2M+

Rework eliminated

Annual · per deployment

"We needed to see how our processes actually ran, and that meant moving beyond static models. You can't manage what you can't see."

VP, Billing Operations · North American Utility

What Clients Say

"It will allow my team the ability to notice trends and potential problems. We can finally see where we are spending time on manual work to determine where to focus our energy."

VP Operations · Regional Utility

"This required multiple reports pulled daily with manual data entries by my management team. The Smart Billing App is for sure a time saver."

VP Customer Experience · Integrated Utility

"The ability to see a snapshot of billing at not only the Regional level but at a company level and commodity level. This is something I have never had before."

VP Finance · Multi-commodity Utility

"This is a huge amount of data I now have at my fingertips. I can see it all in one place. It is exciting to see and use. Well done!"

VP Billing · North American Utility

Get Started

The Billion-Dollar
Billing Fix Starts Here

Every day billing waste drains time, money, and trust. The Utilities Smart Billing App helps you stop the leaks. Smart Rollout and Construction Operations are ready for early access conversations.

Eliminate billing errors and cancel/rebuild loops

Lower compliance risk with audit-ready process traceability

Reduce staff inefficiencies — stop firefighting, start managing

Interested in Smart Rollout or Construction Ops? Let's talk

Request a Demo

One of our team will be in touch within one business day.

First Name

Last Name

Work Email

Company

Title

I'm interested in

Process IntelligenceBuilt for theUtility Industry

See How It Works

Three Products.One Platform.

Smart Billing App

Smart Rollout

Construction Operations

Results That ChangeHow Utilities Operate

The Billion-DollarBilling Fix Starts Here

Process Intelligence
Built for the
Utility Industry

Three Products.
One Platform.

Results That Change
How Utilities Operate

The Billion-Dollar
Billing Fix Starts Here